(This right of withdrawal applies exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). It does not apply to entrepreneurs within the meaning of Section 14 BGB.)

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email or letter) to:

Christian Winkler
trading under the business name “Arclane”
Wildenfelser Straße 15
81249 Munich
Germany
Email: partner@arclane.co

You may use the sample withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your withdrawal notice before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event no later than fourteen (14) days from the day on which we receive your notice of withdrawal.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.

For contracts relating to digital content that is not supplied on a physical medium (e.g. downloads or access to digital courses or membership areas), the following applies:

Expiry of the Right of Withdrawal:

Your right of withdrawal expires prematurely once we have begun performance of the contract, provided that:

• you have expressly consented to us commencing performance before the expiry of the withdrawal period, and
• you have acknowledged that you lose your right of withdrawal once performance has begun.
  

This consent and acknowledgement are obtained via a separate mandatory consent checkbox during the checkout process, in addition to accepting our Terms & Conditions.

Commencement of Performance:

Performance is deemed to have commenced when the digital content is made available for access or download, in particular by providing a download link, granting access via a customer account, or enabling access to a members’ area or a comparable platform.

For contracts concerning recurring digital services (e.g. subscriptions or ongoing memberships), the following applies in addition:

If you have requested that performance begin during the withdrawal period, you must pay an appropriate amount corresponding to the proportion of services already provided up to the time you notified us of your withdrawal, in relation to the total scope of the contract.

Upon a valid withdrawal, access to the service ends immediately. Payments relating to periods after withdrawal will be refunded on a pro rata basis.

In addition to the statutory right of withdrawal, we voluntarily grant a 30-day money-back guarantee for our digital products.

Under this guarantee, you may request a refund within thirty (30) days from the date of purchase, even if the statutory right of withdrawal has already expired or does not apply due to the commencement of performance.

This guarantee is a voluntary contractual benefit and does not constitute a statutory right of withdrawal. It does not affect or limit any mandatory statutory consumer rights.

Refund requests under the 30-day money-back guarantee must be submitted in accordance with our separate Refund Policy. The Refund Policy governs eligibility, procedure, and processing.

The statutory right of withdrawal described above applies to consumers resident within the European Union in accordance with applicable EU and national law.

For consumers residing outside the European Union, we voluntarily grant a fourteen (14)-day right of withdrawal under the same conditions to the extent legally permissible. Mandatory consumer protection provisions of the customer’s country of residence remain unaffected.

(If you wish to withdraw from the contract, please complete and return this form.)

To:
Christian Winkler, trading under the business name “Arclane”
Wildenfelser Straße 15, 81249 Munich, Germany
Email: partner@arclane.co

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following digital goods / the provision of the following service (*):

Ordered on: _____________
Received on: _____________
Invoice number: _____________
Reference / Order number: _____________
Product name: ____________________________________________________
Name of consumer(s): _______________________________________
Address of consumer(s): ____________________________________________________

Signature of consumer(s) (only if submitted on paper): ____________________________________________________
Date: ____________________

(*) Delete as appropriate.